All orders are fulfilled by our warehouse, located in California within one or two business days from the date of your order confirmation. Our business days are Monday thru Friday, excluding federal holidays within the United States. All orders received before 2pm EST will be processed same day; any orders placed after 2pm EST will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.
If you don’t have an account with us, contact firstname.lastname@example.org with your order number, billing last name, and email address or zip code.
As soon as your order is placed, you should receive a confirmation email. We’ll send you a separate email with tracking information once your order ships. If you have not received an order confirmation email, please check your spam folder and make sure email@example.com is on your safe list. If you have not received an order confirmation email, please contact our customer service team at +1 (866) 838 – 6991 or firstname.lastname@example.org.
- Order Change
- Order Cancellation
In the case that your order was cancelled in our system due to a risk of fraudulent activity, you’ll be notified by email within three business days. This is strictly for your security and we apologize for any inconvenience. If your order was flagged as fraud in error, please contact your financial institution.
Still have questions? Send us a note at email@example.com or call us at +1 (866) 838 – 6991 and we’ll get it answered for you.
But signing up does not automatically create an account. That needs to be done separately on this page. Pros of having an account with us? You can checkout faster, track your orders, access previous orders, create wishlists, log your product reviews, view your in-store fitting room history, manage your email subscription, and more.
If you want to unsubscribe from our emails that’s easy too. Just go here and uncheck the “General Subscription” box.
Rebecca Minkoff handbags are made of natural leather. Slight differences in color and texture are characteristics of the leather. Special care is advised for treated colors (metallic, flecked, embossed) as contact with lacquer, perfume, and anything containing alcohol and derivatives can cause damage. We recommend treating your bag with weather-proof protectant and be taken to a leather care professional of your choice. To learn more about our leather please visit our glossary.
Things get lost. We get it. That said, we typically only keep replacements and hardware in neutral colors and from popular/classic styles on hand. To receive a replacement part, send an email to firstname.lastname@example.org with a photo of your bag, a brief description of the part you need, as well as your shipping address. If we have what you need, we’re more than happy to send it to you complimentary. But repairs take a second—they’re typically completed within approximately 4-6 weeks.
All of our watches are tested to meet international standards for water resistance of at least 3 bar. That means a little faucet spray or rain won’t hurt as long as the case, crown and crystal are intact. If you’re going to take a shower or a dip in the pool though, definitely take them off. So—a little splash, no big. A bath or sauna sesh, bad idea. And just a warning: Don’t use your watch crown (the small pin on the side of the watch face that winds and stops the watch) or the push-buttons on a chronograph or multi-function (these have separate dials for the day of the week or month) model when the watch is under water, otherwise it won’t remain water resistant.
Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from rebeccaminkoff.com or our retail stores. That said, things happen and we are more than happy to handle complimentary repairs for issues resulting from company-acknowledged/approved manufacturing defects within this one-year period. Please note that our repair warranty does not cover general wear and tear, handbag restoration, or defects that happen on merchandise produced over one year ago.
Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from rebeccaminkoff.com or our retail stores. We’re more than happy to handle complimentary repairs for issues resulting from company acknowledged/approved manufacturing defects within this one-year period. Please email email@example.com with photos of the damage and your order number or proof of purchase to submit your repair request. Once your request is received, we’ll be in contact with you within two business days. Typical turn-around time for repairs is approximately 4-5 weeks. Please note that our repair warranty does not cover general wear and tear damage, handbag restoration, or defects that happen on merchandise that was produced over one year ago. Please note if general wear and tear has diminished a handbag’s appearance, we suggest visiting a reputable leather care professional to give your bags a spa day.
If you are located outside the U.S., please contact firstname.lastname@example.org with photos of the damage and your order number or proof of purchase to submit your repair request. Any issues with merchandise currently located outside the U.S. will require case-by-case consideration. Please note, we cannot cover international customers’ shipping costs.
Pack your watch securely in padded wrapping materials to protect it against shock. Make sure you include a print out of the service order. You can get one by using the Watch Service. A completed copy of the Rebecca Minkoff Watches Service Request Form — which you can get here —works too.
Rebeccaminkoff.com是Rebecca Minkoff产品的唯一授权电商网站。Rebecca Minkoff域名的任何变体均不隶属于Rebecca Minkoff，我们无法证实此类电商网站上的产品是否为正品。域名中包含“Rebecca Minkoff”并不代表网站销售的是Rebecca Minkoff正品或任何真实商品。过于完美的交易未必可信。
在哪里能够买到Rebecca Minkoff正品？Rebecca Minkoff正品在Rebecca Minkoff零售门店、rebeccaminkoff.com以及指定百货商店和专卖店有售。