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联系我们

通过电子邮件、电话或提交下方表单联系我们。

customercare@rebeccaminkoff.com

1 (866) 838 - 6991 | 东部时间周一至周四上午9点 - 下午6点
东部时间周五上午9点 - 下午3点

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知道了,谢谢!

我们将在48小时内与您联系。

我的订单

  • 订单处理
  • All orders are fulfilled by our warehouse, located in California within one or two business days from the date of your order confirmation. Our business days are Monday thru Friday, excluding federal holidays within the United States. All orders received before 2pm EST will be processed same day; any orders placed after 2pm EST will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.

    我们会在您下单后尽快发送订单确认电邮。但是例外情况总是难免——如果您未在下单后24小时内收到订单确认电邮,请查看您的垃圾邮箱,因为订单确认电邮可能会被列为垃圾邮件。如果您仍然无法找到订单确认电邮,请联系我们的客户服务团队以查询订单信息。

  • 查看订单状态
  • 如果您在本网站注册了账户,请登录。访问“我的订单”并点击“查看订单”。点击“追踪订单”后将弹出含有追踪链接的窗口。

    If you don’t have an account with us, contact customercare@rebeccaminkoff.com with your order number, billing last name, and email address or zip code.

    As soon as your order is placed, you should receive a confirmation email. We’ll send you a separate email with tracking information once your order ships. If you have not received an order confirmation email, please check your spam folder and make sure orders@rebeccaminkoff.com is on your safe list. If you have not received an order confirmation email, please contact our customer service team at +1 (866) 838 – 6991 or customercare@rebeccaminkoff.com.

  • Order Change 
  • 下单后,我们无法对订单进行任何修改或取消订单。我们将为所有美国境内订单附上预付费退货标签,在您收到商品后,我们也很乐于为您提供退货相关的协助。如果您拒收包裹,则包裹将退回我们的仓库,您将获得商品与税费退款。注意:运费不可退还。

  • Order Cancellation
  • 这种情况不常发生,但如果您的订单因为您所选的商品下架或缺货而被取消,您将在下单后三个工作日内收到我们的通知。

    In the case that your order was cancelled in our system due to a risk of fraudulent activity, you’ll be notified by email within three business days. This is strictly for your security and we apologize for any inconvenience. If your order was flagged as fraud in error, please contact your financial institution.

     

     

    Still have questions? Send us a note at contact@rebeccaminkoff.com or call us at +1 (866) 838 – 6991 and we’ll get it answered for you.

  • RM新闻快讯与我的账户
  • 我们的电子快讯中包含各种丰富信息。订阅接收电子快讯,定期获取最新资讯、独家优惠等。此外,首次购物还可享受15%优惠。别忘了将我们的邮箱添加至您的“安全发件人”列表中,以免邮件被列入垃圾邮箱中。

    But signing up does not automatically create an account. That needs to be done separately on this page. Pros of having an account with us? You can checkout faster, track your orders, access previous orders, create wishlists, log your product reviews, view your in-store fitting room history, manage your email subscription, and more.

    If you want to unsubscribe from our emails that’s easy too. Just go here and uncheck the “General Subscription” box.

  • 忘记密码
  • 这种情况常有发生。访问我们的登录页面并点击“忘记密码?”,然后按照提示重置密码。
  • 产品保养
  • 真皮

    Rebecca Minkoff handbags are made of natural leather. Slight differences in color and texture are characteristics of the leather. Special care is advised for treated colors (metallic, flecked, embossed) as contact with lacquer, perfume, and anything containing alcohol and derivatives can cause damage. We recommend treating your bag with weather-proof protectant and be taken to a leather care professional of your choice. To learn more about our leather please visit our glossary.

    更换零件

    Things get lost. We get it. That said, we typically only keep replacements and hardware in neutral colors and from popular/classic styles on hand. To receive a replacement part, send an email to repairs@rebeccaminkoff.com with a photo of your bag, a brief description of the part you need, as well as your shipping address. If we have what you need, we’re more than happy to send it to you complimentary. But repairs take a second—they’re typically completed within approximately 4-6 weeks.

    腕表

    All of our watches are tested to meet international standards for water resistance of at least 3 bar. That means a little faucet spray or rain won’t hurt as long as the case, crown and crystal are intact. If you’re going to take a shower or a dip in the pool though, definitely take them off. So—a little splash, no big. A bath or sauna sesh, bad idea. And just a warning: Don’t use your watch crown (the small pin on the side of the watch face that winds and stops the watch) or the push-buttons on a chronograph or multi-function (these have separate dials for the day of the week or month) model when the watch is under water, otherwise it won’t remain water resistant.

    建议不要将皮革表带打湿。皮革表带淋水后可能会过早磨损和损坏。在腕表接触氯或海水后,使用蘸有清水的软布小心擦拭腕表。

    将手表暴露在强磁场(例如扬声器、麦克风、X射线)中将会影响其走时的精准性,甚至可能导致其停止运转。将石英表从强磁场中移开后,它就能按原先的精度继续运转;但是,自动或手动上链机械表在再次运转之前,可能需要进行消磁。

  • 质保
  • Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from rebeccaminkoff.com or our retail stores. That said, things happen and we are more than happy to handle complimentary repairs for issues resulting from company-acknowledged/approved manufacturing defects within this one-year period. Please note that our repair warranty does not cover general wear and tear, handbag restoration, or defects that happen on merchandise produced over one year ago. 

    腕表

    我们希望您对所购买的商品感到100%满意。Rebecca Minkoff向购表的消费者保证,自购买之日起两(2)年内,手表在正常使用的情况下将不会出现致使其无法正常工作的材料和工艺上的缺陷。

  • 维修
  • Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from rebeccaminkoff.com or our retail stores. We’re more than happy to handle complimentary repairs for issues resulting from company acknowledged/approved manufacturing defects within this one-year period. Please email repairs@rebeccaminkoff.com with photos of the damage and your order number or proof of purchase to submit your repair request. Once your request is received, we’ll be in contact with you within two business days. Typical turn-around time for repairs is approximately 4-5 weeks. Please note that our repair warranty does not cover general wear and tear damage, handbag restoration, or defects that happen on merchandise that was produced over one year ago. Please note if general wear and tear has diminished a handbag’s appearance, we suggest visiting a reputable leather care professional to give your bags a spa day.

     

     

    境外维修

    If you are located outside the U.S., please contact repairs@rebeccaminkoff.com with photos of the damage and your order number or proof of purchase to submit your repair request. Any issues with merchandise currently located outside the U.S. will require case-by-case consideration. Please note, we cannot cover international customers’ shipping costs.

    腕表

    别担心,这很简单。只需访问手表服务,点击定位器并挑选离您最近的授权服务中心即可。

    Pack your watch securely in padded wrapping materials to protect it against shock. Make sure you include a print out of the service order. You can get one by using the Watch Service. A completed copy of the Rebecca Minkoff Watches Service Request Form — which you can get here —works too.

    收到您的手表后,我们将需要约15个工作日检查手表的详细状况,并安排专业人士对手表进行估价。在您授权对手表进行维修之后,我们平均需要15个工作日完成维修。

    除非随手表退回注明零售商名称和手表型号且标有日期的原始购买收据或礼品收据,并且产品未超过保修期限,否则所有维修服务均要收费。

    如果授权服务中心对您的手表进行任何保养,我们为此其提供一年保修。

  • 正品保证
  • Rebeccaminkoff.com是Rebecca Minkoff产品的唯一授权电商网站。Rebecca Minkoff域名的任何变体均不隶属于Rebecca Minkoff,我们无法证实此类电商网站上的产品是否为正品。域名中包含“Rebecca Minkoff”并不代表网站销售的是Rebecca Minkoff正品或任何真实商品。过于完美的交易未必可信。

    在哪里能够买到Rebecca Minkoff正品?Rebecca Minkoff正品在Rebecca Minkoff零售门店、rebeccaminkoff.com以及指定百货商店和专卖店有售。

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