Order Processing and Shipping
We offer free ground shipping on all domestic orders. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. If you’d would like to expedite your order, select select FedEx Standard Overnight, FedEx 2 Day, or FedEx Express Saver at checkout. Price will be calculated at checkout based on your order’s size and weight. FYI: we’re unable to ship to U.S. Territories and P.O. Boxes at this time.
Once your order ships, look out for a confirmation email with tracking information. All online orders do not require a signature. Use the FedEx tracking number you receive to track domestic shipments through www.fedex.com. You can always check the status of your order by logging into your account, too. And if you don’t receive your shipping confirmation within three business days of placing your order, reach out to our customer service team and be sure to include your order number to expedite the process, email@example.com.
If you have reason to believe your package has been lost or stolen, please contact Customer Care to initiate a lost package investigation. Please allow 7 - 14 business days for the FedEx investigation and for RM Customer Care to contact you for next steps.
For additional information regarding our international shipping please visit our shipping page.
We’ve partnered with Borderfree to provide a stress-free international shopping experience for customers in more than 200 countries and territories. Our international shoppers now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout with zero hidden fees, cost-effective international shipping and much more.
For additional information regarding your international order please visit Borderfree at www.borderfree.com
If you have any additional questions, please feel free to reach out at firstname.lastname@example.org or +1 (866) 838 – 6991.