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We are working with our global partner Borderfree to offer you the best possible international shopping experience. Please select the country you would like to ship to and your currency below.

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联系我们

通过电子邮件、电话或提交下方表单联系我们。

customercare@rebeccaminkoff.com

1 (866) 838 - 6991 | 东部时间周一至周四上午9点 - 下午6点
东部时间周五上午9点 - 下午3点

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知道了,谢谢!

我们将在48小时内与您联系。

退货

  • 退货政策
  • 国内退货

    We’re sorry your order didn’t work out. To make up for it, we offer free returns on all U.S. orders—just use the included complimentary Fedex return label in your package or visit one of our retail locations for in-person assistance. In order to receive a full refund, merchandise must be returned within 30 days of purchase. Returns must include a completed return form and items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of Rebecca Minkoff and subject to a $10 return fee. Upon receipt, returns are processed and refunded within 10-14 business days and confirmation will be communicated via email from a member of our Customer Care team.

    境外退货政策

    We’re sorry your order did not work out. While we welcome your return, we unfortunately do not cover the cost for international return shipping. To receive a refund, the merchandise must be returned within 30 days of delivery in the exact condition in which it was shipped along with your return form. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Please note you will not be refunded for importation fees.Returns that do not meet these requirements are accepted at the discretion of Rebecca Minkoff and subject to a $10 return fee. Upon receipt, returns are processed and refunded within 10-14 business days and confirmation will be communicated via email from a member of our Customer Care team. Your financial institution may take up to 10 business days to post the refund to your account.

    换货

    目前,我们暂不提供换货服务。如果您需要其他颜色、商品或尺码,我们建议您使用免费Fedex退货标签退回商品获得退款,然后立即重新在线订购您心仪的款式,以免商品售罄。您新购的商品和退货可享受免费陆运服务。是否接受不符合这些要求的退货由Rebecca Minkoff自行决定,此类退货须支付10退货费。

    最终促销

    “最终促销”商品不可退换或获得商品抵用券。这适用于rebeccaminkoff.com或uriminkoff.com的所有交易。

    优惠期间成交的商品均被视为“最终交易”,不支持退换和积分。使用优惠码购买的任何商品均被视为“最终交易”,不支持退换和积分。无法叠加使用其他优惠。已提交的订单价格无法修改。

  • Create A Return
  • If you placed an order within the U.S. and did not receive a return label or need a replacement, please email customercare@rebeccaminkoff.com to request a pre-paid return label.

    如要获得全额退款,您必须在商品送达后30天内退货、附上退货表并保持商品完好无损。

    We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. 

    请注意,我们不为境外订单提供免费退货运费标签。如果您要从境外退货,请将退货寄送至:

    Rebecca Minkoff Returns Department

    11811 Florence Ave

    Santa Fe  Springs, California 90670

  • Tracking My Return & Refunds
  • After we receive a return, it typically takes 5 - 7 business days for us to process your refund. Refunds are administered to the original form of payment. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

    You’ll get an email from a Rebecca Minkoff customer care associate confirming your return and refund has been processed.

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